Frequently Asked Questions

SHIPPING

How long will it take to get my order?

It depends on where you are. US orders will take 5-8 business days to arrive. International deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email.

HELP! I provided a wrong address. What can I do?

Now you should be quick. We can only change your shipping address before the package leaves our facility.

Send us an email to support@veloreva.com or use our contact form.

Why USPS Shows "Awaiting Item"?

We use two shipping couriers, and to see the full tracking updates before USPS receives the package please use our new tracking page: Track Your Order

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

DUAL SHAVER

Does it work on all body parts?

Yes! It’s perfect for legs, underarms, bikini area, and even facial hair, making it an all-in-one grooming solution.

Can I use it in the shower?

Absolutely! The shaver is fully waterproof, allowing you to shave in the shower or on dry skin—whatever is most convenient.

Does it work well on longer hair?

Yes, the Veloreva Dual Shaver has a dual-head design, making it effective for both long and short hair. You can trim first and then go for a closer shave.

Can I use this shaver on sensitive skin?

Absolutely! This shaver is specifically designed for sensitive skin, featuring a gentle blade and a protective guard to minimize irritation.

For even smoother results, you can use a soothing shaving gel or cream with the shaver, but be sure to rinse thoroughly after use.

Is it painful to use?

Not at all! The shaver is designed to be painless, with gentle trimming and shaving heads that avoid nicks, cuts, and razor burn.

Can I use a depilatory cream before shaving with the shaver?

Yes. You can use depilatory cream before shaving, but it’s generally not necessary. Depilatory creams are designed to dissolve hair, so they can be used alone without the shaver. However, if you choose to use both, make sure to thoroughly rinse off the cream and check that your skin is not irritated before shaving.

How often do I need to recharge my Veloreva?

The recharge frequency depends on usage. With regular use, this shaver typically requires a recharge every 2-3 weeks. However, if used more frequently, you may need to recharge it sooner.

For the best performance, keep an eye on the battery indicator, to know when it's time for a recharge.

How often will I need to replace the blades?

Your Veloreva Dual Shaver is built to last! The high-quality blades are designed for long-term use, so there’s no need for frequent replacements—saving you money in the long run. With proper care, they stay sharp and effective for years, giving you a smooth, irritation-free shave every time.

Is this product effective for thicker or more stubborn facial hair?

Absolutely. This product is specifically designed to handle thicker and more stubborn facial hair with ease. Its powerful motor and precision blades ensure a smooth, efficient finish, even on coarser hair types. For optimal results, we recommend using it on clean skin and following up with a gentle aftercare product if desired.

Is it easy to clean and maintain?

Very easy! The shaver is waterproof, so you can rinse it after use. A cleaning brush is also included to help keep the blades clear and in top condition.

WARRANTY

What if it stops working?

All VELOREVA© products go through a strict quality inspection period in order to assure premium products. We are so confident in their quality to offer you a limited 1-year warranty.

In the case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.

However, our warranty does not cover thefts or accidental damages.

Need more help? You can contact us through our contact page! We will be happy to assist you.

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